Shipping policy

The following shipping address requirements are applicable to all destinations:

• The shipping address must be exclusively in Latin characters.
• The limit for Address Line 1 is 35 characters, and for Address Line 2, it is 30 characters.
• WE does not provide address validation services. Therefore, it is the customer’s responsibility to provide an accurate shipping address.

International delivery

• A recipient’s phone number is required to ensure smooth delivery.

PO box delivery

• Delivery to a PO box is advised only for destinations in the United States. For other countries, delivery to a PO box is not advisable and is at the customer’s own risk.
• PO boxes come in various sizes, so it’s the customer’s responsibility to ensure that the ordered product will fit in their PO box. The largest available box measures 12" x 22.5", so products exceeding these dimensions cannot be shipped to a PO box.
• PO box addresses are not supported by Express Delivery for both orders imported from sales channels and manual orders. If a customer submits an order with Express Delivery and enters a PO box address, it will be imported as a standard order in Printify.
• The correct address formatting guidelines should be followed when a shipment is directed to a PO box:
  • First name: John (matching the name on the box)
  • Last name: Smith (matching the name on the box)
  • Address 1: PO Box 1776
  • Zip code: 28034
  • City: Dallas
  • Country: United States